Electricity 101

What is the Public Utility Commission of Texas?

By
Gexa Energy
April 26, 2023
|
5
minutes read
By
Gexa Energy
Publication Date:
August 6, 2024
Last updated:
August 6, 2024

When seeking to understand the electricity market in Texas, one key organization stands out: the Public Utility Commission of Texas (PUCT). This regulatory agency plays an essential role in shaping the state's electricity market, impacting residential and business customers alike. As a leading retail electricity provider, Gexa Energy closely follows the standards and regulations set by the PUCT, ensuring our customers receive reliable and competitively priced electricity services. 

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What Does the Public Utility Commission of Texas Do?

What is the Public Utility Commission of Texas? Established by the state legislature, the PUCT oversees Texas utilities, including electricity, telecommunications, water, and sewer services. The commission's primary mission is to protect customers, foster competition, and promote high-quality infrastructure. By regulating the state's electric utilities, the PUCT ensures that electricity delivery across Texas is conducted as fairly and efficiently as possible.

The PUCT also implements measures to ensure fair billing practices, prevent unwarranted disconnections, and efficiently handle consumer complaints against providers. Additionally, it sets and enforces customer service protection across the industry, ensuring providers meet high service quality and reliability levels. These efforts by the PUCT play a crucial role in maintaining a transparent, fair, and consumer-focused energy market in Texas.

A Brief History of the PUCT

The PUCT was founded in the late 1970s, a time marked by rising energy prices and a growing awareness of the need for improved utility regulation. Originally formed to provide oversight and resolve disputes in the energy sector, its role expanded significantly after the electricity market deregulation in Texas in 2002. This pivotal change to deregulated power in Texas allowed customers in many parts of the state to choose their retail electricity providers, unlike in areas with municipally owned utilities or cooperative associations.

Understanding the PUCT, ERCOT, and Power to Choose

The Public Utility Commission of Texas is instrumental in its relationship with the Electric Reliability Council of Texas (ERCOT) and the Power to Choose platform. As of April 2024, ERCOT manages about 90% of Texas' electric load, which serves 26 million customers. As the regulator of this grid, the PUCT ensures that ERCOT adheres to policies that maintain system reliability and fair market conditions.

Power to Choose, an initiative supported by the Texas Public Utility Commission, is an online resource that provides Texans with a comprehensive comparison of electricity plans and providers in their area. This tool embodies the spirit of the deregulated market by empowering consumers to find the right electricity plan based on the best prices and services, fostering a competitive environment that benefits electricity customers.

Impact of Deregulation on Consumers

The deregulation of electricity in Texas has had profound implications for consumers, significantly altering how electricity is purchased and provided. Beyond the fundamental ability to choose from a variety of providers, deregulation has introduced a diverse range of plan options, each designed to meet the unique needs and preferences of Texas residents. 

Variety of Plans Available

The deregulation of the electricity market in Texas has introduced a variety of plan types that cater to different consumer needs. Each plan has distinct characteristics and benefits, catering to various consumer needs and risk tolerances.

  • Fixed-Rate Plans: These plans lock in the price of electricity for the duration of a contract, typically ranging from six months to two years. Consumers who value stability and predictability in their monthly bills often prefer fixed-price plans. Regardless of market fluctuations, the price per kWh remains constant, making budgeting easier.
  • Variable-Rate Plans: Unlike fixed-rate plans, variable-rate plans fluctuate based on market conditions. This means that consumers might benefit from lower prices during times of low demand. However, these plans also carry the risk of significant price increases when demand spikes. They are best suited for consumers who are flexible with their monthly spending and can take advantage of periods of lower prices.
  • Time-of-Use Plans: Time-of-Use (TOU) plans are designed to offer different pricing for electricity based on the time of day, day of the week, and season. This type of plan encourages consumers to shift their electricity use to periods when energy costs are lower. For example, running a dishwasher late at night or charging an electric vehicle overnight during periods when charges are lower could result in lower electricity costs.

Utilities vs. Retail Electricity Providers

When it comes to delivering electricity to homes in Texas, it's important to distinguish between utilities and retail electricity providers (REPs). Who provides electricity? Utilities are responsible for the transmission and distribution of electricity, regardless of the consumer's choice of provider. They manage the physical delivery of electricity and maintain the infrastructure, such as the power lines and meters. 

In contrast, REPs like Gexa Energy purchase wholesale electricity from generators and sell it to consumers, providing varied plans and competitive pricing. This structure is crucial in a deregulated market, where competition can lead to lower prices and improved customer service.

The Connection to Gexa Energy

At Gexa Energy, our operations and offerings are significantly influenced by the regulations and changes implemented by the Public Utility Commission of Texas. Compliance with these regulations ensures that we not only provide competitive and transparent pricing but also contribute positively to the development and reliability of the state's electrical infrastructure. 

Gexa Energy leverages the deregulated market structure to offer innovative electricity plans that meet diverse consumer needs, including specialty offerings for rooftop solar panels, electric vehicles, and smart thermostats.

Renewable Energy in Texas: The Role of the REC Trading Program 

Renewable energy initiatives in Texas, supported by the PUCT and ERCOT, have significantly contributed to the state's energy landscape. Thanks to a combination of legislative action and market incentives, Texas has been a leader in renewable energy. 

The PUCT established the Renewable Energy Credit (REC) trading program, which aims to increase renewable energy capacity in Texas. This program was designed to promote an additional 2,000 megawatts of new renewable energy capacity by 2009, with a target increase to 10,000 megawatts by 2025. 

This initiative allows generators that meet specific criteria to earn RECs, encouraging electricity production from renewable sources such as solar, wind, geothermal, and hydro. This program promotes the development of renewable energy projects and allows customers access to power generated by renewable resources. 

Stay Informed and Connected: Essential Contacts for Texas Energy Consumers 

Understanding the role and scope of the Texas Public Utility Commission is essential for anyone involved in the state's energy sector, from providers like Gexa Energy to everyday consumers. By overseeing and regulating the utilities and the electricity market, the PUCT ensures a stable and reliable energy supply and champions the consumer's ability to choose—a cornerstone of the Texas energy landscape. 

Connecting with the right resources is crucial for those seeking more information or assistance. Below are the contact details for PUCT Texas, ERCOT, and Gexa Energy.

Public Utility Commission of Texas (PUCT)

  • Phone: 1-888-782-8477
  • Email: customer@puc.texas.gov

Electric Reliability Council of Texas (ERCOT)

  • Phone: (512) 248-6800 
  • Email: info@ercot.com 

Gexa Energy

  • Phone: 1-866-961-9399
  • Email: customercare@gexaenergy.com
  • PUCT Certificate: #10027

Learn how to sign up for Gexa Energy to enjoy our competitive and innovative plans. 

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Gexa Energy purchases renewable energy credits (RECs) from renewable generation resources throughout North America to match 100% of the energy sold under your electric plan. The RECs Gexa purchases represent the renewable attributes of power generated from a variety of renewable energy sources, including, but not limited to, the sun, wind, geothermal, hydroelectric, wave or tidal energy, and biomass or biomass-based waste products, including landfill gas.